Privacy policy
This policy explains what information BillStack Advisor (“we”, “us”) collects on billstackadvisor.com, how we use it, and who we share it with.
Please don’t send us patient information
We don’t need, ask for, or want any patient information: no names, dates of birth, claims, diagnoses or records. Our forms ask only about your practice. If you send patient information by mistake, we’ll delete it.
What we collect
When you request quotes, we collect what you enter on the form: your name, role, work email, phone number (optional), practice name, specialty, state, number of providers, approximate monthly collections, how you bill today, your timeline, and any notes you add.
When you email us, we collect your email address and what you write.
When you browse the site, our host and analytics tools record standard technical information such as pages visited, approximate location (from your IP address), browser and device type, and referring site.
How we use it
- To match your practice with suitable billing companies and send them your request.
- To follow up about your request, and to answer your emails.
- To understand which pages are useful and improve the site.
- To prevent spam and abuse, and to meet legal obligations.
We don’t sell your information, and we don’t send marketing emails unless you’ve asked for them.
Who we share it with
- Billing companies we match you with. When you submit the quote form and tick the consent box, we send your request to up to 3 billing companies. They may contact you by email or phone about their services. Once they have your details, their own privacy policies apply.
- Service providers that run the site for us, such as Cloudflare (hosting, security, email routing and privacy-focused analytics) and our email provider. If we turn on Google Analytics, Google will also process browsing data as described in Google’s privacy policy.
- Authorities, if the law requires it.
How long we keep it
We keep quote requests for up to 24 months so we can handle follow-up questions and keep records of introductions, then delete them. You can ask us to delete yours sooner.
Your choices
- Ask us what we hold about you, to correct it, or to delete it, by emailing support@billstackadvisor.com.
- If a billing company we introduced contacts you and you’re not interested, tell them; you can also tell us and we won’t send your details to anyone else.
- You can block or delete cookies in your browser settings.
Depending on where you live (for example California or the EU), you may have additional rights under local law. Email us and we’ll respond within the time the law requires.
Children
This site is for businesses and isn’t directed at children under 16.
Changes
If we change this policy, we’ll update the date at the top of this page.
Contact
Questions about privacy: support@billstackadvisor.com.